The Customer
Olathe Police Department remains committed to protecting and serving their community with 145,000 citizens in suburban Kansas City.
The Challenge
On average, they have issued around 50,000 to 60,000 tickets a year. Issuing written tickets has incurred a lot of time and resources for them. Tickets were manually written and imported into their records management system. Their department has witnessed between 2% - 3% loss in revenue, due to ticket entry errors.
They need to upgrade from their decade-old and manual time-consuming processes to a more modern and connected eCitation solution, that could achieve efficiency and increase safety with reduced cost and errors. Their solution needs to cater to several different ticketing situations and create customized data reports.
The Solution
They have selected digitTICKET eCitation solution from Saltus Technologies to work with a laptop, Brother’s PJ-700 series and RJ-4250WB mobile printers, with seamless ticketing generated. Brother’s mobile printers are versatile with flexible mounting options and were very well-received. They have implemented this solution in their department-wide.