VNA Hospice & Palliative Care of Southern California
United States of America
Model Number:

The Customer

This non-profit agency is required to efficiently deliver the highest quality of home healthcare, palliative care and hospice services.

The Challenge

The distances between their administrative offices in Upland, San Bernardino, Apple Valley and Hemet are quite substantial. This means that the ability to print out required documentation, right at their patients’ homes rather than having to go back to one of their offices, could help save their clinicians’ time as much as one hour of their driving time to and fro.


Their mobile inkjet printers VNA SoCal originally used as part of their clinicians’ technology toolkits proved disappointing. They were big, clunky and not durable. Their ink often dried up, especially on a hot summer day. They need to constantly buy ink cartridges, which was not only expensive but also frustrating since many of their new cartridges failed to work properly.

The Solution

Brother’s PJ-723 mobile printers are plug and play and require little to no maintenance and are highly durable. They could keep plenty of thermal papers as papers do not dry up like ink cartridges.