Mike Carney Toyota
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The Customer

Mike Carney Toyota was established in Townsville in 1987 and has grown to be recognised as one of the leading Toyota dealerships in Australia. Since opening their doors, they have expanded to become a crucial business to the North Queensland economy and proudly support a range of community organisations and events.

They specialise in providing Toyota new and used cars, servicing and support to people within Townsville and across wider North Queensland.

The Challenge

Tragically, on the 12 July, 2016, Mike Carney Toyota’s dealership was gutted by fire caused by an electrical fault in the ceiling. This resulted in the entire business grounding to a halt in an instant.

From IT equipment and stationery to desks and chairs, the dealership had to get back up and functioning as soon as possible. They required a fast turnaround time for new equipment from the time of order to the time of delivery which was difficult when everything in their office environment needed to be ordered, replaced and installed simultaneously

The Solution

Mike Carney Toyota’s long-time office equipment partner, Ardent Office Equipment, was requested to identify what was needed to help the dealership open its doors again. Greg Wilson from Ardent Office Equipment suggested replacing their existing five Multi-Function Devices and five printers that were lost in the fire with seven units of Brother MFC-L6900DWs, the flagship Multi-Function model of Brother’s Professional Monochrome Laser Series.

Being of good value and extremely reliable, Greg suggested installing this device under a balanced deployment model – machines were assembled with either one or two extra paper trays to cater for the differing user requirements in each printer location.


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