The Customer
Since 1952, Roche Bros. has been a leading local family-owned grocery business, serving the Boston community in the US. With a commitment to provide the highest merchandise quality and freshness, as well as dedication to their customers, Roche Bros aims to stand out among the others in the marketplace.
Roche Bros. is widely known for their clear vision and core value of a “better way to shop” in their 18 stores location. Their entire team was well-trained and motivated to fulfill their firm’s standard for excellence in every aisle and every department for every customer visit.
The Challenge
Some of the top needs are for e-Commerce solutions that will help to:
- reduce labour costs
- increase basket size
- provide customers a safe way to shop
- improve customers’ communication
- enables more accurate pickup time
While the needs will continue to evolve beyond the current crisis, consumer shopping trends have shifted overnight. Smart retailers, large and small sizes are preparing for the new normal.
The Solution
To offer their customers with the highest level of service through in-store and online shopping channels, Roche Bros. has launched an initial eGrocery solution called Home Delivery platform.
To support their ongoing commitment to elevate the shopping experience and customers' satisfaction, Roche Bros. has enhanced their platform with a solution from technology partners, ShopperKit and Brother’s RJ-3050 Rugged mobile printers.